Shipping Information
Shipping Information
At RENOVATESKIN, we're proud to offer FREE shipping on every order—no minimum purchase required.
Our goal is to get your order to you as quickly and safely as possible while keeping you informed every step of the way.
Order Processing
Orders are typically processed and dispatched within 1–3 business days after your purchase is placed.
An order is considered dispatched once it has been handed over to our shipping partner and is on its way to your delivery address.
During busy periods, promotional events, or holidays, processing times may extend to up to 7 business days.
Estimated Delivery Times
Delivery estimates begin after your order has been dispatched and may vary depending on your location.
| Country | Estimated Delivery |
|---|---|
| 🇺🇸 United States | 5–10 Business Days |
| 🇨🇦 Canada | 6–12 Business Days |
| 🇬🇧 United Kingdom | 5–10 Business Days |
| 🇦🇺 Australia | 6–12 Business Days |
| 🇳🇿 New Zealand | 6–12 Business Days |
| 🇪🇺 Europe | 6–12 Business Days |
| 🌍 Rest of the World | 7–15 Business Days |
Please note that these delivery estimates are not guaranteed and may vary depending on your local courier and customs procedures.
During peak seasons, holidays, or international customs inspections, shipping times may be longer than usual.
Tracking Your Order
As soon as your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.
You can use this tracking number at any time to follow your package and view the latest delivery updates.
If you have not received your tracking information or need assistance, please contact us at:
Order Changes
Please review your shipping information carefully before completing your purchase.
Customers are responsible for ensuring that all shipping details are accurate and complete at checkout.
If you notice an error after placing your order, please contact us at hello@renovateskin.com within 24 hours.
We'll do our best to update your order before it enters processing, but changes cannot be guaranteed after the first 24 hours.
If our system detects an issue with your shipping address, we'll contact you by email to verify your information. If we don't receive a response within 3 business days, we reserve the right to cancel your order and issue a refund.
Shipping Delays
Although we work hard to process every order as quickly as possible, some delays are unfortunately outside of our control.
Delays may occur due to:
- High shipping volumes
- Severe weather
- Customs inspections
- Carrier transportation disruptions
- Address verification
- Payment verification
- Other unforeseen circumstances
If your order is affected by a delay, we'll do everything we can to keep you informed and assist in resolving the issue as quickly as possible.
Please note that RENOVATESKIN cannot guarantee specific delivery dates and is not responsible for delays caused by third-party shipping carriers or customs authorities.
Lost or Stolen Packages
If your package appears to be lost or has been marked as delivered but cannot be located, please contact us as soon as possible at:
We'll gladly assist you by investigating the shipment and working with the shipping carrier whenever possible.
We also recommend contacting the courier directly to begin a lost package investigation, as they may require additional information from the recipient.
While we are unable to accept responsibility for packages that are lost or stolen after they have been handed to the shipping carrier, we'll do everything we reasonably can to help resolve the situation.
Where appropriate, we may offer a replacement depending on the outcome of the carrier's investigation.
Shipping Policy Updates
RENOVATESKIN reserves the right to update or modify this Shipping Policy at any time without prior notice.
We encourage customers to review this page periodically to stay informed of any changes that may affect future orders.
By placing an order with RENOVATESKIN, you acknowledge and agree to the terms outlined in this Shipping Policy.
Questions?
If you have any questions about your order, shipping, or delivery, our customer support team is always happy to help.
Email: hello@renovateskin.com