Returns And Refunds Policy

Returns And Refunds Policy

At Renovate Skin, we're committed to helping you achieve healthy-looking, radiant skin with products that simplify your skincare routine. We stand behind the quality of our products and recommend using them for a minimum of 14 days before deciding whether they're right for you. This allows your skin time to experience the full benefits of consistent use.

If, after using your product for at least 14 days, you're still not completely satisfied, you're covered by our 60-Day Money-Back Guarantee. Simply contact our support team at hello@renovateskin.com, and we'll be happy to assist you.

Cancellation Policy

If you need to make changes to or cancel your order, please contact us within 24 hours of placing it.

After this period, your order may already be in processing or prepared for shipment, and we may be unable to make changes or cancel it.

If your order is successfully cancelled within the 24-hour window, your refund will be processed within 7 business days to your original payment method.

60-Day Money-Back Guarantee

We believe in the quality and effectiveness of our products, which is why every purchase is backed by our 60-Day Money-Back Guarantee.

To give your skin enough time to benefit from our formula, we ask that you use the product for at least 14 days before requesting a return.

If you're still not completely satisfied, you may request a return anytime within 60 days of receiving your order.

Please note that shipping charges (if applicable) are non-refundable.

To begin a return, simply complete the form on our Contact Us page or email us directly at hello@renovateskin.com.

To help us process your request quickly, please include one of the following:

  • Your Order Number
  • The Name used to place the order
  • The Email Address used during checkout

Damaged Items

Every order is carefully inspected and packaged before it leaves our facility.

An item is considered damaged if it arrives with a manufacturing defect or is physically broken.

Minor cosmetic damage to the external packaging during shipping (such as dents, scuffs, or crushed boxes) does not qualify as product damage if the product itself remains intact and usable.

If your order arrives damaged, please contact us within 72 hours of delivery by emailing hello@renovateskin.com.

Please include:

  • Your Order Number
  • A clear photo of the damaged product
  • A brief description of the issue

Once reviewed, we'll determine whether you're eligible for a replacement at no additional cost.

We cannot replace or refund products that have been damaged due to misuse, accidents, normal wear and tear, or improper storage.

Shipping & Delivery

We work hard to process and ship every order as quickly as possible.

However, once your package has been handed over to the shipping carrier, delivery times are outside of our control.

We are not responsible for shipping delays caused by:

  • Courier delays
  • Customs processing
  • Weather conditions
  • Incorrect delivery information
  • Other unforeseen shipping disruptions

If your shipment is delayed, we recommend contacting the shipping carrier directly using your tracking information.

Renovate Skin is not responsible for lost, stolen, or delayed packages once they have been marked as shipped.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us within 24 hours of placing your order.

Once your order has entered processing or has been shipped, we may no longer be able to update the address.

Orders shipped to an incorrect address due to customer error are not eligible for a refund or complimentary replacement.

Policy Updates

Renovate Skin reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

We encourage customers to review the most current version of this policy before making a purchase.

By purchasing and using Renovate Skin products, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

Questions?

We're always happy to help.

Email: hello@renovateskin.com

Our customer support team will get back to you as quickly as possible.